Your satisfaction is important to us, and we aim to make returns and refunds simple, fair, and transparent. This Return & Refund Policy explains what items can be returned, how returns work, customer responsibilities, and refund conditions. By making a purchase from our store, you agree to these procedures.
1. Return Eligibility Period
We accept returns within 30 days from the date you receive your order. To be eligible for a return, the product must be:
In unused condition
Free from any visible wear, scent, or damage
Returned in its original packaging
Complete with accessories, manuals, and tags
Accompanied by proof of purchase
If an item does not meet these requirements, we may decline the return or issue a partial refund.
2. Items That Cannot Be Returned
Certain products are not eligible for returns due to hygiene, customization, or digital nature, including:
E-gift cards
Downloadable files or digital goods
Personalized or customized items
Intimate or sanitary products
Clearance, discounted, or “final sale” items
Products clearly labeled as non-returnable on the product page cannot be refunded.
3. Steps to Start a Return
To begin a return, contact our customer service team and provide:
Order number
Item(s) you wish to return
Reason for return
We will provide a return authorization and instructions for packaging and shipping the item.
Unauthorized returns sent without approval may not be processed.
Customers must ship the item back within 7 days after receiving authorization. Late returns may result in refusal or restocking fees.
4. Return Shipping Fees
Return shipping costs depend on the situation:
Customer-initiated returns (change of preference, wrong size, wrong color, etc.) → Customer pays shipping.
Seller-caused issues (incorrect product, damaged item, defective product) → We cover the shipping cost for the return and replacement.
We recommend choosing a courier with tracking, as we cannot issue refunds for returned items lost in transit without proof of shipping.
5. Item Inspection & Return Approval
When the returned item arrives at our facility, it undergoes a quality check that takes 3–5 business days. We inspect for:
Missing pieces
Damage not reported
Signs of wear or misuse
Condition consistency
You will receive an email informing you whether your refund is approved, partially approved, or denied.
6. Refund Timeline & Method
If approved, refunds are processed within 3–7 business days and returned to the original payment method. The exact timing depends on your bank or payment provider.
Shipping charges paid during checkout are non-refundable unless the return is due to our error or product issues.
We do not offer alternative refund methods (e.g., sending funds to a different account).
7. Exchanges
Exchanges are offered only when items arrive damaged, defective, or incorrect. For other reasons (like size swaps), the original item must be returned, and a new order must be placed.
8. Damaged, Defective, or Wrong Item Received
If you receive an incorrect or damaged product, notify us within 72 hours and include:
Photos of the damaged item
Photos of packaging
Detailed explanation
Order number
We will review the claim and send either a replacement or a refund.
9. Lost or Missing Packages
If tracking shows the package has not arrived, contact us so we can coordinate with the carrier. If the carrier confirms the package is lost, we will provide a replacement or refund.
If tracking shows “Delivered” but you cannot find the package, check with neighbors or your local post office. While we assist in investigations, replacements are not always guaranteed for confirmed-delivered packages.
10. Order Cancellations
Orders can be cancelled within 12 hours if they have not yet been processed. After processing begins, cancellations may not be possible. If the order has already shipped, customers must follow the return process instead.
11. Chargeback Fraud Protection
We reserve the right to dispute any chargeback that conflicts with our documented policies, tracking evidence, or customer communication records. Misuse of the return system may result in account restrictions.
12. Google Shopping Compliance
This policy includes all required transparency factors for Google Merchant Center, including return windows, refund conditions, fees, processing timelines, and customer contact information.
13. Contact Information
For return or refund questions, reach out to: [email protected]