We work hard to provide dependable and transparent shipping for every customer who orders from our store. This Shipping Policy explains how we handle processing times, delivery schedules, shipping fees, tracking information, and other important details. By placing an order, you acknowledge and accept the guidelines stated here.
1. Order Handling & Processing
All orders are handled within 1–3 business days. Business days do not include weekends or holidays. During periods of high demand, sales events, or unexpected inventory issues, processing may extend to 3–5 business days. Orders placed after 5:00 PM will begin processing the following business day.
If we encounter delays—whether due to out-of-stock items, system errors, or manual verification—we will notify you through email. Any unusual delay outside our routine timeframe will be reported as soon as possible.
2. Shipping Options & Estimated Delivery
We provide multiple shipping methods depending on location and product availability. Delivery estimates become effective after the order has been processed:
Standard Domestic Delivery: 5–12 business days
Expedited Domestic Delivery: 3–7 business days
Priority Delivery: 2–4 business days
Standard International Delivery: 7–20 business days
International Expedited Delivery: 5–12 business days
These delivery timelines are estimates based on carrier performance. Weather, customs inspections, and transit delays may extend these timelines. We cannot promise exact arrival dates unless specifically indicated.
3. Shipping Costs
Shipping fees are automatically calculated during checkout. The total cost depends on:
Customer’s shipping address
Weight & dimensions of the item
Shipping service chosen
Eligibility for promotions or free shipping
All charges are displayed upfront, and we do not include hidden or unexpected fees.
4. Order Tracking Information
Every shipped order receives a tracking number sent to the customer’s email. Tracking details could take 24–48 hours to update depending on the carrier’s system. Customers are encouraged to monitor the tracking page to follow their shipment’s progress. If no updates appear after 72 hours, feel free to reach out to our support team.
5. Incorrect, Missing, or Wrong Shipping Details
Customers must ensure their delivery information is accurate. We are not responsible for packages that are late, misdelivered, or returned due to:
Misinformation
Incomplete addresses
Wrong apartment/suite numbers
Wrong postal or ZIP codes
If the package is returned to us because of incorrect information, customers may be charged an additional shipping fee for resending.
6. Items with Shipping Limitations
Certain products may have limits depending on size, destination, or carrier policy. Some items cannot be shipped internationally due to customs or import regulations. If an order includes an item that cannot be shipped to the destination, we will cancel that part of the order and issue a full refund.
7. International Taxes, Duties & Customs Fees
For international orders, buyers may incur VAT, import duties, or customs charges once the shipment arrives in their country. These fees are not included in our product prices or shipping costs. Customers are responsible for paying these charges.
Customs processing may extend the delivery timeline. We do not control customs decisions and cannot influence their processing speed.
8. Lost, Damaged, or Delayed Packages
If a package appears lost or is significantly delayed, contact us with your:
Order number
Tracking number
Full name
Shipping address
If your item arrives damaged, send photos of the packaging and product immediately. After reviewing evidence, we will offer a replacement or a refund as appropriate.
Please note: Delays caused by carriers, severe weather, or customs cannot be compensated unless required by law.
9. Pre-Order & Back-Order Products
Some items may be listed as pre-order or temporarily out of stock. In such cases, the estimated shipping date is displayed on the product page. When an order includes both available and unavailable items, we may ship them separately depending on logistics.
10. Order Adjustments or Changes
Customers may request changes (address edits, shipping upgrades, order edits) before we begin processing. Once processing starts, modifications might not be possible.
11. Delivery Responsibility
Once the courier marks the package as “Delivered,” the order is considered fulfilled. If a package is stolen or cannot be found after delivery, customers should coordinate with their local carrier or authorities. We will assist with documentation if required, but replacements may not always be guaranteed.
12. Contact Information
For questions related to shipping, delays, or other concerns, contact us at: